Refund policy
We have a 30-day return policy at Brexor, which means you have 30 calendar days after receiving your item to submit a return request.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags intact, and in its original packaging. You will also need to provide the receipt or valid proof of purchase to complete your return process.
To start a return, you can contact us at ksij3628@outlook.com. Please note that unauthorized returns without prior request will not be accepted.
If your return request is approved, we will send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first submitting a return request will be rejected.
You may contact us anytime for return-related questions or support at ksij3628@outlook.com.
Damages and Issues
Please carefully inspect your order upon delivery. If your item is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and resolve it properly for you.
Exceptions / Non-Returnable Items
Certain product categories cannot be returned, including perishable goods, custom personalized products, and personal care items. We do not accept returns for hazardous materials, flammable liquids, or gases. In addition, all sale items and gift cards are final sale and cannot be returned or refunded. Please contact us if you have any questions about a specific product’s return eligibility.
Exchanges
The fastest way to receive your preferred item is to submit a return for your original purchase. Once your return is approved and processed, you may place a new separate order for the replacement item you would like.
European Union 14-Day Cooling Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification. The same return eligibility conditions apply: items must be unused, unwashed, with original tags and original packaging, and accompanied by valid proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of your refund approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time to post the refund to your account.
If you have not received your refund more than 15 business days after approval, please reach out to our support team at ksij3628@outlook.com for further assistance.