Shipping policy
Shipping Policy
Last updated: August 25, 2026
Thank you for shopping at Brexor. This Shipping Policy explains how we process, ship, track, and deliver your order.
Order Processing and Delivery
Orders are typically delivered within 7–15 business days after payment has been successfully completed. This estimated timeframe includes order processing and shipping.
Business days do not include weekends or public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Processing and delivery may take longer during holidays, promotional events, or periods of high order volume.
Delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, severe weather, public holidays, carrier disruptions, incorrect address information, or other circumstances outside our reasonable control.
Shipping Destinations
Brexor ships to the destinations available during checkout.
If we cannot ship to your address, an available shipping method will not appear at checkout.
Certain products may be subject to additional shipping restrictions based on their size, weight, material, or destination.
Shipping Costs
Available shipping methods and their costs are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- The delivery destination
- The products in your order
- Package size and weight
- The selected shipping method
If free shipping is available, the applicable conditions will be displayed on our website or during checkout.
Order Confirmation
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Please review your order information carefully. If you notice an error, contact us immediately at ksij3628@outlook.com.
Once an order has entered processing or has shipped, we might be unable to change or cancel it.
Order Tracking
When your order ships, you will receive a shipping confirmation email containing a tracking number when tracking is available.
Please allow up to 48 hours for tracking information to become active. Tracking updates may occasionally be delayed while a package moves between carrier facilities.
If your tracking information has not updated for an extended period, contact us at ksij3628@outlook.com.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping address, contact us immediately. We will make reasonable efforts to update it, but changes cannot be guaranteed after processing has begun.
Brexor is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address supplied by the customer.
If an order is returned because of incorrect address information, refusal, or failure to collect the package, additional shipping charges may apply before the order can be resent.
Multiple Packages
Some orders may be delivered in separate packages because of product availability, package size, or fulfillment arrangements.
If your order is divided into multiple shipments, you may receive more than one tracking number. The packages may arrive on different days.
You will not be charged additional shipping fees solely because your order is divided into multiple packages.
Shipping Delays
If your order has not arrived within the estimated delivery period, please:
- Review the tracking information.
- Confirm that the shipping address is correct.
- Check around the delivery location.
- Ask household members or neighbors whether they accepted the package.
- Contact the local delivery carrier.
- Contact Brexor at ksij3628@outlook.com.
We will provide reasonable assistance with the carrier investigation.
Lost Packages
If tracking has not updated for an extended period or you believe your package has been lost, contact us at ksij3628@outlook.com.
Please include:
- Your full name
- Your order number
- Your shipping address
- A description of the issue
We will review the shipment and assist with the carrier investigation. A replacement or refund will be considered based on the circumstances and the result of the investigation.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Confirm that the shipping address is correct.
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the local carrier.
- Contact us at ksij3628@outlook.com.
We will provide reasonable assistance, but we cannot guarantee a replacement or refund when the carrier confirms that the package was correctly delivered.
Damaged Orders
If your order arrives damaged, contact us as soon as possible at ksij3628@outlook.com.
Please include:
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the shipping package
- A photograph of the shipping label
Please keep the product and its original packaging until we have reviewed your request.
Eligible damaged-order claims will be handled in accordance with our Refund Policy.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless explicitly stated during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.
Brexor does not control these charges and cannot predict their amount. Customs processing may also cause delivery delays.
Customers are responsible for complying with the import requirements of their destination country.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned because the customer did not complete the required customs or delivery procedures, any refund will be reviewed after the package has been returned.
Original shipping fees and any return shipping, customs, or handling charges may be deducted from the refund where permitted by law.
Contact Us
If you have questions about shipping or need assistance with an order, contact us:
Brexor
Email: ksij3628@outlook.com
Please include your order number when contacting us about an existing order.